Our team of consultants has broad product and situational knowledge. Chances are good that one of our team members has experience with your issue – perhaps even in your industry. Stop saving multiple versions of documents across your organization. We’ll help you create a knowledge management system that works for you and is easy to maintain.
Content often appears organically: You need something, so someone creates it. This happens over and over, and before you know it you have loads of content that all looks different because you have no set standards. Assessing all this content is a mammoth task, and moving backward is hard.
MATC can help. We can structure your content, organize your processes, and ensure they fit with the technology you use. We are here to help, and will give you an actionable plan that will help you achieve your vision.
First, we work with your team to identify the project scope. We then produce a shared plan with timelines and milestones. We investigate the project success factors you use: ROI, Customer Satisfaction Metrics, etc. Regardless, we identify how you will know when the project is working.
This phase changes based on the project; it might include interviewing your people or customers, we may work with your technology, or something completely different. At the end of this phase, we will have the information and data to enable intelligent decision-making.
Here we develop the deliverables; specific steps, responsible parties, and timelines. This will include the inherent risks and dependencies. We are always available to help, but know that sometimes you may want to implement the changes in-house.
What happens next is up to you. Our consultants can help deliver the project, but maybe writing or training is needed. Regardless, MATC is always here to help.